99.9% of all techincal problems are UE's

Since our last blog- our schedule has changed- hurray! Instead of waking up at 4am we now get up around 6:45am- much better. I work from 1pm-10pm. This company doesn't believe in a half hour lunch... Oh well. However, in the last 3 1/2 months I have realized that the only thing that is constant at my job is change. For example, my schedule is about to change again at the end of this month. I will have an 8:30am-5:30pm schedule (not bad at all!!) however, they told me not to get too comfortable with that schedule... or my desk. That's the part that makes my job less "robotic".

You have to know- I was told that I was going to be in sales, but I seemed to have found myself in billing and technical support. I can get my way around on computers alright- but when it comes to plugging cables into tv's and adding different equipment other than a dvd/vcr player- forget it. Our Bishop said it best when he said "It's like they have to get a urim and thummin when you're asking them how to work all the technical stuff." Hey, if any one knows where I can get one- that would be greatly appreciated. hehe... In training they gave us a 2hr crash course on all the equipment- but during those 2 hours, the trainers were only there for 15 minutes- they had an "emergency"- so I feel completely inadequate. If only I could I could fit Jon in my purse so he could help me...

On a funny note- I did get a call on Friday night that made me laugh all the way home. A gentleman was transfered to me from internet support- they told me he was having problems with his DVR (kind've like tivo). I told her to transfer him and I started to talk with him and I pulled up his account and was looking at all of his services while asking what things he was having problems with. As he was talking I was looking all over his account and I didn't see that he had a DVR at all. Not wanting this gentleman to feel sheepish- I struggled to tell him that he didn't have one and that the box he had was a regular receiver and the only special feature about it was that it was HD compatible. After I did so, he went completely silent. I was afraid that it was the calm before the storm (as what usually happens). However, after a bit of venting from his side he agreed with me after looking at his bill and hung up the phone with an immense amount of bitterness in his voice.

Sorry if this is a bit long- but I do want to give an update on what Jon has been up to. This past week we were invited to a "pre-interview" dinner reception at a five-star restaurant. The food was amazing. There was a lot of sea food- I mean, it is rare to get good sea food in Utah compared to living on the coast (that's why it's rated 5-stars!). Jon and I didn't recognize most of it- seeing as it was decorated to be deceiving. For example, there was "bread" that ended up being made entirely of cheese- Jon was excited about that one. Don't ask me what I ate for desert. All I know is that it had apples and cinnamon in it.

The next day, Jon had his interview with UHY Advisors- and accounting and consulting firm. They are based out of Houston and they also have offices all around the country including New York, Chicago, and Boston. Jon wants me to add that they are currently the 11th largest accounting firm in the nation. This interview was for a summer internship doing digital forensics and litigation and we hope to hear back from them by the end of this week. Jon is really excited and really hopes to get it, however, we'll have more opportunities to see what is available during winter semester- he's just getting a head start.

Other than that, Jon stays really busy with his school work (individual and group work). His group members are great guys and they get along really well. It's lucky to find a group that actually work together well.