Thursday, January 17, 2008

My beast of a phone... at work that is....

Have you ever wondered what kind of equipment customer service reps use as their phone?? Here is my phone... Behold, THE BEAST! Okay, so Jeff's "beast" is a lot cooler... but you have to admit.. this is one phone you'll never wish to own.

sorry- the picture isn't centered- what do you expect with a cell phone?? Anyways.. don't mind the soda cap on the phone... my supervisor and floor support decided to tape these caps over a button called, "after-call". This button allows you to do work on an account once the call is over or if you need a minute to forget how mean the last person was before you take another call. These "after-call" seconds must be GOLD to the higher ups. They want us only to be in "after-call" for about 10 seconds after each call... or averaging less than 20 seconds for every call for a week (let's face it.. no one ever does less than 10 seconds after a call unless it's super dead). It makes them look better. I'm doing fine with mine- but they put these caps over all the phones on my team. Lucky for us, we share desks with the graveyard shifts and they ripped them off. I hear that my floor support is putting them back on tomorrow- that should be really exciting.

5 comments:

bethany said...

I guess the bottle cap might come in handy if yours falls off your bottle and rolls out of reach. It is always good to have a spare!
-Zak

Clyde J Criddle said...

Do you wear a hand's free headset? I use one when I'm talking to people overseas. Otherwise my arm gets tired and I can't type on the computer.

Crystal said...

Yes- it's hands free. Nothing like a blue tooth though. It looks like a giant plug w/ prongs on the end of it and then it has the spiral cord and it just goes over my ear- that's the only thing fancy about it. It doesn't go around my head like headphones- it goes behind my ear. That would be tiring though if it was a hand held!

amber said...

wow...just when you thought work at Comcast couldn't get any weirder...isn't it great how people like that tend to outdo themselves?? I suspect the crazy candy basket lady... :)

TheCowboyofBYU said...

I'd shoot myself. No, scratch that. I'd swollow the bottle cap, make sure to choke on it, and file a lawsuit while living off of workers comp.