Have you ever wondered what kind of equipment customer service reps use as their phone?? Here is my phone... Behold, THE BEAST! Okay, so Jeff's "beast" is a lot cooler... but you have to admit.. this is one phone you'll never wish to own.
sorry- the picture isn't centered- what do you expect with a cell phone?? Anyways.. don't mind the soda cap on the phone... my supervisor and floor support decided to tape these caps over a button called, "after-call". This button allows you to do work on an account once the call is over or if you need a minute to forget how mean the last person was before you take another call. These "after-call" seconds must be GOLD to the higher ups. They want us only to be in "after-call" for about 10 seconds after each call... or averaging less than 20 seconds for every call for a week (let's face it.. no one ever does less than 10 seconds after a call unless it's super dead). It makes them look better. I'm doing fine with mine- but they put these caps over all the phones on my team. Lucky for us, we share desks with the graveyard shifts and they ripped them off. I hear that my floor support is putting them back on tomorrow- that should be really exciting.